Empowering your transition to clean energy with transparency and expert support.
Welcome to the Zelix Voltaic Support Hub. Whether you are exploring solar for the first time or need assistance with an existing system, our team is here to ensure your investment runs at peak efficiency.
Frequently Asked Questions (FAQ)
1. General Inquiries
How can I request a site evaluation? You can book a free site evaluation directly through our website via the “Get a Quote” form. Our team will reach out to assess your roof orientation, energy load, and structural requirements.
What is the expected lifespan of a solar system? Our tier-1 solar panels are engineered for longevity, typically offering a performance life of 25+ years with minimal degradation, provided routine maintenance is followed.
Is solar energy storage necessary? It depends on your goals. If you need backup during grid outages, battery storage is recommended. If your primary goal is grid-tied savings and net metering, our standard grid-connected systems are often the most cost-effective choice.
2. Net Metering & Grid
What is Net Metering? Net Metering allows your solar system to feed surplus energy back into the national grid. Your electricity meter will track this, and you will receive credit on your utility bills for the units exported.
Do you handle the net metering documentation? Yes. We manage the entire lifecycle of your net metering application—from site inspections and regulatory paperwork to coordination with the power distribution company (DISCO).
3. Technical & Maintenance
My system performance seems low. What should I do? First, check for any visible shading (debris, new construction) or accumulated dust on the panels. If the issue persists, please contact our support desk with your system ID, and our engineering team will run a remote diagnostic.
How often should I clean my panels? In dusty environments, we recommend a professional cleaning or gentle water rinse every 3–6 months to maintain maximum generation efficiency.
Support Process: How We Help
We believe in proactive service. If you encounter an issue, we follow a simple 3-step resolution process:
- Report: Submit a support ticket via email or call our direct helpline. Please provide your Invoice/Project ID for faster processing.
- Diagnose: Our technical team reviews your inverter data remotely to identify if the issue is software/monitoring-based or requires an on-site physical inspection.
- Resolve: If an on-site visit is required, we schedule a certified engineer to arrive at your premises within 24–48 hours to fix the system.
